Cancellation Policies

All of our classes and services have a cancellation policy to protect our business. Please ensure you have carefully read the terms and conditions regarding your booking before attempting to contact us.

Single Class Booking Cancellation

If you cannot attend a class that you have registered for, you must unregister through our Team Up Calendar. You can do this by:

  • Visit our Team Up Calendar
  • Open the class you can no longer attend
  • Select “unregister”

To be eligible for a refund you must unregister at least 24 hours before the class start time. A cancellation made in this way will automatically be refunded to the credit/debit card used to make the original payment. Refunds can take a few days to process. Please leave 3-5 working days after cancelling before trying to contact us regarding refunds.

Any bookings not cancelled through our Team Up Calendar at least 24 hours before the start of the class time will not be refunded or credited.

Membership Cancellation

All of our memberships require 31 days notice to cancel, as stated in the terms and conditions upon purchase.

You can begin your 31 days notice at any time through our Team Up Calendar. To cancel a membership:

  • Visit our Team Up Calendar
  • Select the customer profile that holds the membership and open the “memberships” tab
  • Select the membership you wish to stop and click “cancel membership”

Once you have cancelled your membership, all payments will automatically cease at the end of the 31 days notice period and you do not need to do anything else. Any payments due during the 31 days notice period will still be charged.

If your 31 days notice expires part way through a month where payment has been taken, all membership credits will be valid until the end of that month along with any recurring bookings you hold.