FAQs and Help

Create an account.
  1. Visit our Bookings Page and find the class on our timetable that you wish to register for.
  2. Click the class and select the “just this class” payment option.
  3. Enter your email address.
  4. Create a password and agree to Team Up’s privacy policy and terms of service.
  5. Select whether you are signing up a child or a dependant. If not, skip to step 8.
  6. Enter the details for the child or dependant you are registering.
  7. To add multiple children or dependants, click “save and add another child” otherwise click “go to parent“.
  8. Enter your own details.
  9. Review your profile then click “get started“.
Register for a class
  1. Visit our Bookings Page and find the class on our timetable that you wish to register for.
  2. Use the “selected family member: …” drop down menu to select who to register for the class.
  3. Once you have chosen the participant, click “registration options
  4. Click “drop in
  5. Agree to our “liability, photography and cancellation waiver
  6. Fill in any medical details that our staff may need to be aware of during your visit.
  7. Enter your address and personal details.
  8. Fill in your emergency contact details.
  9. Double check the date and time of the session you  are signing up for before filling in your payment details and clicking “purchase“.
  10. Repeat for any additional participants.
  11. On repeat visit, skip steps 5 to 8.

Yes. Our memberships give you a set number of classes per calendar month, however they do not specify which class. This is to accommodate for people who attend different classes each week. So we still need you to register for each class you wish to attend with one of the class credits on your membership prior to the start of the class so that you do not miss out on your space.

Single Class Booking Cancellation

If you cannot attend a class that you have registered for, you must unregister through our Team Up Calendar. You can do this by:

  • Visit our Bookings Page.
  • Open the class you can no longer attend
  • Select “unregister”

To be eligible for a refund you must unregister at least 24 hours before the class start time. A cancellation made in this way will automatically be refunded to the credit/debit card used to make the original payment.

Any bookings not cancelled through our Team Up Calendar at least 24 hours before the start of the class time will not be refunded or credited.

Membership Cancellation

All of our memberships require 31 days notice to cancel, as stated in the terms and conditions upon purchase.

You can begin your 31 days notice at any time through our Team Up Calendar. To cancel a membership:

  • Visit our Bookings Page.
  • Select the customer profile that holds the membership and open the “memberships” tab
  • Select the membership you wish to stop and click “cancel membership

Once you have cancelled your membership, all payments will automatically cease at the end of the 31 days notice period and you do not need to do anything else. Any payments due during the 31 days notice period will still be charged.

If your 31 days notice expires part way through a month where payment has been taken, all membership credits will be valid until the end of that month along with any recurring bookings you hold.